[geeks] backups

[Rob]

Ah cool. Pain in the ass to support but I guess you pass that pain onto
your customers in the form of invoices.

- Rob

On 2 Dec 2001, Gregory Leblanc wrote:

> On Sun, 2001-12-02 at 15:58, Rob wrote:
> > You're talking about when you're the end customer. We're talking about
> > being the ISP and having to argue with the telco.
>
> Nope, both ends can get covered.  Although we were maintained that we
> weren't an ISP, we were providing all of the services of a typical
> "local" ISP.  With our original service contract, we had a QoS from our
> ISP (verio, ick), and a completely separate agreement with the local
> fiber company that covered our loop out to the ISP.  Dual charges
> sucked, and having to call 2 NOCs sucked, but somebody paid for it when
> the lines went down.
> 	Greg
>
> >
> > - Rob
> >
> > On 2 Dec 2001, Gregory Leblanc wrote:
> >
> > > On Sun, 2001-12-02 at 09:42, Bill Bradford wrote:
> > > > On Sun, Dec 02, 2001 at 12:25:07PM -0500, Joshua D Boyd wrote:
> > > > > Don't these T1 things that you guys get usually come with QoS clauses in your
> > > > > contract?
> > > >
> > > > Yeah, but the guy with the backhoe out in the parking lot doesent care..
> > > >
> > > > (qos usually doesent cover circuit problems...)
> > >
> > > You've got the wrong QoS.  :-)  We always got guarantees on both the
> > > local loop, and the service.  Not always from the same vendor though...
> > > 	Greg
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