[geeks] ISP Suckness

[Rob]

You have just described Globix. I have the same exact problems there.

Just how good is Exodus? I've heard Horror Stories about them. Which
Center are you at?

- Rob

On Thu, 19 Jul 2001, James Fogg wrote:

> Does any ISP suffer more suckness than Digex?
>
> I've noticed the following:
>
> They never get  back to you with ETA or resolution for major outages.
>
> They don't care how long you've been down. A week outage is no different than
> an hour outage (lack of escalation).
>
> When their call distribution system says you are customer number X, X = the
> number of 10 minute intervals of on-holdness (usually I am customer number 3).
>
> They can't maintain BGP routes (or they piss off their peers).
>
> They are expensive.
>
> Latency (even digex port to digex port) appears to be an added customer-feature
> bonus, not a dreaded result of poor network design.
>
> No matter where you are going, expect to traverse a minimum of two backbone
> providers (usually UUNet and Global Crossing - even though they are a Worldcom
> company).
>
> Their customer service reps will hang up on you when you get testy (I proved
> this one today!!).
>