[geeks] funny way to start the day

[Michael A. Turner]

	Here Here. Ex-Tech support myself (three years in the trenchs at ISP
tech support) and I still have a mass hate for 99.9% of all mankind.
Unfortunatly now that I run the servers I am starting to find I am
developing a hate for the tech support personnel also....

Michael A. Turner
Systems Engineer
WHRO
michael.turner at whro.org
http://www.whro.org


-----Original Message-----
From: Bill Bradford [mailto:mrbill at mrbill.net]
Sent: Thursday, September 20, 2001 11:32 PM
To: geeks at sunhelp.org
Subject: Re: [geeks] funny way to start the day


On Thu, Sep 20, 2001 at 11:28:42PM +0000, echase at postoffice.providence.edu
wrote:
> Every time I write to the list, I have to explain to the 
> profs. that they are on the list because they have signed 
> up for accounts on this software package and that the list 
> is the only support that exists for the software.  I also 
> have to remind them that any replys go to the list and not 
> just back to the sender.

WHY AM I GETTING THESE EMAILS
TKAE ME OFF THIS LIST
PLEASE STOP IMMEDIATELY
I AM A *PROFESSOR*, YOU WILL LSITEN TO ME

etc.  I spent way too much time in tech support.  One of the
best times I ever had, was when I actually got to say:

"Yes, sir, you  may be a {doctor|lawyer|etc}, but right now,
 you have a computer problem, and I'm the person who is trying
 to help you fix it despite your attitude.  You wouldn't try
 to tell your mechanic how to fix your car, or wouldnt like it
 if someone told you how to {perform surgery|do a court case},
 would you?  Thank you.  Now, follow my instructions.."

Someone told me once that I got this "tech support voice" when
doing phones that had this "dont fuck with me, I know what I'm
talking about" tone to it.

Now, I'm just bitter and burnt.  Ex-tech-support-peons make the
best system admins.  

Bill (at this week's UNIX admin all-hands meeting, all six of us,
      we all agreed that life would be better if it werent for 
      those darned users!) 8-)

-- 
Bill Bradford
mrbill at mrbill.net
Austin, TX
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