[geeks] mrbill at mrbill.net: NETGEAR Content Log 11de43

[Bill Bradford]

On Tue, Apr 23, 2002 at 01:06:56PM -0700, Rick Hamell wrote:
> 	Boy... not around here... they hassle you about returning it in
> the first place, want you to bring the computer in, charge you the
> installation fee, then they'll finally take it back. 9 times out of 10
> it'll appear back on the shelves anyways and unmarked.

Wow.. I walked in, said "This started locking up; I just want my money back",
and I was out of there less than 5 minutes later.

When I bought my first refurb RT314, it had problems - I took it in, they
said "go grab another one", marked my receipt "exchanged", and I was out the
door in less than 10 minutes.

If nothing else, Fry's here doesent hassle you about returns as long as they're
in good condition.  We even took back Amy's Sennheiser headphones after she'd
had them 2 months (they died).. The guy first said "we dont sell those 
anymore", so we were like "oh well, we'll just go grab something else" and 
figured we were out of luck.  Went back there, they DID still sell them; I
grabbed a pair, took them back up to the guy, and showed them to him - he
took the new ones out of the package, handed them to us, took our old broken
ones, put them in the package, and said "Have a nice day.. but remember in the
future that our return policy is two weeks".

Bill

-- 
Bill Bradford
mrbill at mrbill.net
Austin, TX