[geeks] Track-IT.

[Michael A. Turner]

	My big peeve about it is the fact that in the ticket view they make
it damn hard to view items as you wish. I just wanted it to show me tickets
that are overdue, nope won't. I wanted it to create a field where we could
simply put stuff in it such as "in progress" , "waiting for input" etc.
Stuff that would jog your memory when you glanced at a ticket so you didn't
have to open each one to figure out where it was. Also not being able to
sort by topic is a pain in the ass. So in short , I agree , it does truly
suck ass. 

Michael A. Turner
Systems Engineer
WHRO
michael.turner at whro.org
http://www.whro.org


-----Original Message-----
From: Fogg, James [mailto:JFogg at vicinity.com]
Sent: Tuesday, February 05, 2002 5:56 PM
To: geeks at sunhelp.org
Subject: [geeks] Track-IT.


warning, rant ahead.

<rant>
I didn't think there was anything shittier than Blue Oceans Track-IT
helpdesk software. But then the web interface "done blowed up real nice
like" when the server was upgraded to win2k, so now I have to use the
software client. Now its worse. It takes me 20 minutes to find, update and
close a ticket. Its such a bandwidth hog that I move on to another machine
while opening a ticket so I can get some work done. If I am assigned as
responsible for a sub-task, I can't close the sub-ticket so jobs stay open
forever. When I can close a ticket it automagically decides to spell check
everything in the ticket. If I click on cancel, it doesn't stop spell
checking the ticket, just that word. I hate it!
</rant>

Sorry guys, I just can't stand stupid software.