[geeks] Re: Help me convert a computer illiterate to an iMac!

[Gavin Hubbard]

At 21:53 6/01/2003 -0600, you wrote:
>On Tue, Jan 07, 2003 at 04:50:00PM +1300, Gavin Hubbard wrote:
>> In New Zealand a 2-year Applecare extension costs 499NZD (250USD) for
>> Powerbook or iBook and 659NZD (330USD) for a PowerMac. I don't think this
>> is a particularly good deal for consumer level equipment.
>
>For the kind of service/support you get with Applecare, I think its worth
it -
>for someone that may pay $2K for a new machine, knowing that it *will* be
>in good working condition for the next 3 years is worth $250-350.
>
>I know of a couple people who had repeated problems with G4 Cubes, and
>finally Apple said "will you take an 800Mhz Tower in exchange for your
>450Mhz Cube?"  Of course, the people said yes, and ended up with faster/
>better machines.
>
>I also know (personally) a guy who had a Pismo laptop.  One of the
>batteries *caught fire*.  He emailed Apple about it just to see what
>they would do (non-Applecare, etc).  
>
>Apple contacted him REAL quickly, and said "If you let us take that 
>Pismo for examination as to what caused that, we'll give you a brand
>new 600Mhz PowerBook G4 Ti".  Of course, he took that deal.
>
>Bill


Ahh. My mistake - I thought that the Applecare plan was just an glorified
warranty.

I understand the value of support and the cost(s) of not having it.

Regards,

Gavin