[geeks] testing

[N. Miller]

On Mon, 14 Jun 2004 23:15:35 -0500, "Dan Sikorski" <me at dansikorski.com>
said:
> Yeah, but i'll tell you what, when that $700/mo. t1 goes down, and i 
> call to report the problem, i get a knowedgeable person answering the 
> phone (with no hold time) who is ready to fix my problem and get the t1 
> back up RIGHT NOW.  When i call about that $80/mo. DSL line, i wait on 
> hold to listen to some dipshit in bangalore read to me from his book in 
> broken english for 40 minutes before anything gets done.  It's all a 
> matter of how important that connection is.
> 
>     -Dan Sikorski
> 
> (No insult intended to anyone who is from India.  I know smart people 
> and dumb people of all nationalities, it just so happens that most tech 
> support calls are answered by dumb/untrained people.  It used to be that 
> they hired those people locally, but now they do it elsewhere.)

<http://www.weaselcircus.com/funpages/clown-tech-support.shtml>

'nuf said (having worked in first line tech support [internal], I have
to say
that there are more of clown A than gerbil(?) B, generally, in these
orgs).

=Nadine=

=Nadine=
-- 
  N. Miller
  vraptor at promessage.com