UPS Canada Standard managed to go through packing and packaging and take a chunk out of a guitar hardshell case: http://www.mrbill.net/guitar/sold-it/shipped-to-canada/ Hardshell case was bubblewrapped, in peanuts, inside a box. Luckily, the guitar itself is fine, and the case can be repaired. Bill -- bill bradford mrbill at mrbill.net austin, texas