[geeks] Why I hate Verizon Online

[Phil Stracchino]

James Rice wrote:
> Verizon FIOS has been rolled out in our neighborhood.  We are paying
> $44.00 for 5/15mbps with no bandwidth cap.  Our subdivision is new so
> FIOS was placed in service when all the other infrastructure was put
> in place.
> 
> When the FIOS installer came out, he installed the FIOS terminator
> box, did the POTS hookup, installed the UPS and then asked to see my
> computer to complete his install.  I pointed him to my Sgi Octane.  He
> sat down looked at the screen and said, "Look if you are using this
> thing, you are far beyond where my skills will take you.  If it's not
> Windows 2000 or XP, we don't touch it.  Here is the setup info and the
> router we provide.  You are on your own.  My pager number is on the
> back.  Call me if you run into problems and I'll try to get you in
> contact with someone in support who speaks Unix."


Yay!  Never underestimate the value of someone who knows when he doesn't
know, and is willing to admit it.


> The FIOS service has been flawless.  I replaced the cheesy D-Link with
> my own VPN router and every things been cool since.  They haven't said
> a word about me running my own mail and ftp server at home.  There has
> not been a single second of downtime since it went online  June 7th
> and the speed is an honest 5/15.  We are considering switching our TV
> from Direct TV to FIOS later in the spring when our DTV contract is
> up.

I wish we could get that kind of service.


-- 
 Same geek, same site, new location
 Phil Stracchino                     Landline: 603-429-0220
 phil.stracchino at speakeasy.net         Mobile: 603-216-7037
 Renaissance Man, Unix generalist, Perl hacker, Free Stater