[geeks] Sunsolve Information

[Charles Shannon Hendrix]

Sat, 27 May 2006 @ 17:56 +1000, Scott Howard said:

> > The site says limited access is available to all users, but I don't see any
> > information on how to get that.
> 
> Just go to the sections that don't need a login. On Sunsolve anything
> that needs a login will have a small key icon next to it. In the SSH
> the Hardware Specs and Full Components List are the best place to start
> for the free stuff.

http://sunsolve.sun.com/handbook_pub/Systems/Ultra20/Ultra20.html

I don't see any icons telling me that some of the links there are broken.

It's almost all bone-dry basic product information.

Not help, not support, just information on the products, like the inside
view of the Ultra 20.

To me, it is perfectly natural to hit this page to get information before I
would make a purchase. I'd be pretty turned off as a potential buyer by a page
like this which shows links I cannot actually get to.

Yes, you can search sun.com to get Ultra 20 information, but that might not
occur to everyone. If they are already at the page above, what conclusion do
you think most people will draw when the links don't work?

Also, since full PDF documentation on the Ultra 20 is available, why
does this page restrict you from something as simple as a motherboard
image?

That just plain doesn't make sense.

> Yes, I agree it would be nice to have everything available to everyone
> for free, but at the same time Sun does actually need to charge for
> _soemthing_!  If you give your software AND your support away for free
> then it's really hard to pay your staff...

Are you telling me they are making killer capital off of images of U2
motherboards?

Besides, see above: if the information is available elsewhere in greater
detail, what is the financial reason for restricting it in one place but not
another?

Anyway, I usually find what I need by searching anyway because I find
Sun's site broken.

I just think it is silly to restrict basic product information,
especially when much of it is available elsewhere on the site, and I
refuse to believe they depend on that for revenue.

If they do, then Sun is on borrowed time.

-- 
shannon "AT" widomaker.com -- ["Meddle not in the affairs of Wizards, for
thou art crunchy, and taste good with ketchup." -- unknown]