[geeks] FYI - great HP printer tech support page

[J. Alexander Jacocks]

Message: 10
Date: Fri, 22 Sep 2006 15:46:08 -0500
From: Bill Bradford <mrbill at mrbill.net>
Subject: Re: [geeks] FYI - great HP printer tech support page
To: The Geeks List <geeks at sunhelp.org>
Message-ID: <20060922204608.GW28086 at mrbill.net>
Content-Type: text/plain; charset=us-ascii

On Fri, Sep 22, 2006 at 15:46:08 -0500, Bill Bradford wrote:
>> The
>> guy that answered the 800 number at HP support didn't even pause when I
>> asked him how much heat the printer gave off, "You want that in calories
>> or BTUs?  Operating or in standby?"  Then he spit out the answer.  I
>> don't even know that he had to look it up.

> You can still occasionally get good service like that.  A couple of years
> ago, I needed to find out the pinout for the serial console port of an old
> nStor CR8E SCSI RAID array so I could reconfigure it.

<snip>

A company I can recommend, for great tech support, that is somewhat relevant to this list, is Tadpole/Cycle.  Several years ago, I bought a CycleQuad.  Great machine, and I got it reasonably.  The only problem was that the PCI riser in it was flaky.

I called tech support up one Friday, and mentioned that the links to the manuals for the CycleQuad were missing from their website.  They immediately promised (and did do so!) to put the links back.  Then, the tech asked me what my problem was.  I told him about the PCI riser, and he told me that he'd call me back on Monday, with some suggestions, after he talked to engineering.

I figured that I'd never hear from them again, but I was wrong.  I got a call, Monday afternoon, saying that they found a spare lying around, and, if I wanted it, they'd send it to me, if I promised to send back my old one.  I took them up on this, and they sent it FedEx overnight, for no charge, whatsoever.

Tech support like that is amazing, and I try to tell every geek I know about it, in hopes that it will pay off for Tadpole/Cycle.

-- J. Alexander Jacocks