[geeks] fantastic article on "techie types", Xerox PARC, and fixing photocopiers

[Patrick Giagnocavo]

https://books.worksinprogress.co/book/maintenance-of-everything/communities-of-practice/the-soul-of-maintaining-a-new-machine/1

As someone who worked in tech support and sysadmin roles, 99% of this rings true to me.

Interesting that the suits hated the system they put in place and tried to kill it off, repeatedly.

--Patrick