[SunRescue] Why I like Sun...

[Mike Nicewonger]

Like Ken I have had nothing but positive experience dealing directly with
Sun, I buy more than a few new parts from them. Always quick to ship and of
course the parts are of the highest quality.

Bravo Sun for supporting your customers in the best manner possible.

Mike N
----- Original Message -----
From: Ken Hansen <Ken.Hansen at ICTI-USA.com>
To: <rescue at sunhelp.org>
Sent: Thursday, June 15, 2000 10:05 AM
Subject: [SunRescue] Why I like Sun...


> Hello,
> As some of you may be aware, I recently bought a *very* large
> Ultra 2 system through www.teksell.com that was listed as a system
> unit, country kit, media kit, and monitor. Well, imagine my surprise
> when I found that the system did not have a CD-ROM... What use is
> the media kit if I have no CD-ROM to load it with?
>
> Sherry, the central contact at Sun for all the auction sales
> agreed with me that if I was shipped a "system" I should be able to
> reload the system, and a CD-ROM should have been included. She
> said she would talk to the technical group and take care of this right
> away, but she apologized that she may not be able to get back to me
> the same day (it was 3:45 PST when I called).
>
> That was Tuesday, and just 20 minutes ago I was alerted to
> a package for me downstairs - Sun had sent me a 32x CD-ROM option
> for my Ultra 2 via FedEx overnight for free.
>
> It would have been *very* easy for Sun to say the drive was
> not included, but they went the extra mile and made sure I was happy
> with my purchase. With a little pushing I think Sherry was going to
> offer to send a Field Tech. to my house to install the drive!
>
> BTW, the deal I got does not appear to be offered any more -
> the systems listed at www.teksell.com now have a 19" monitor (not
> 21" like I got) and the starting bid is now $3,800 (not the $3,000
> minimum bid that I won the system at). Right after I bought my unit,
> I noticed someone bidding on several Ultra 2s on ebay, with bids
> closing in on $4,000 - meanwhile www.teksell.com plugs along with
> many items never even fetching the minimum bid.
>
> Sorry for running on at the mouth, but I just wanted to share with the
> folks here how Sun is treating *current* customers of their new
> hardware...
>
> Ken (eagerly waiting to get home and install Solaris 8 on his new toy!)
> n2vip at bellatlantic.net
>
>
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