[SunRescue] online deal ethical q

[Michael C. Vergallen]

In those matters it is best that the custommer takes a set of photo's of
the damage so the proof is established and he sends you a copy of the
pictures but he also keeps one copy in a sealed envelope mailed to him
self via registered mail. This establishes the legal proof.

Michael
---
Michael Vergallen			Tel : 32-9-2227764
Sportstraat 28				Fax : 32-9-2224976
9000 Gent				http://www.double-barrel.be
Belgium					ftp://ftp.double-barrel.be

On Thu, 19 Oct 2000, Reagen Ward wrote:

> Here's an offtopic (but not entirely offtopic) question:
> 
> I sold a computer to someone via ebay, and priority mailed it + insurance.  It
> got there today, a full 7 days after shipment, and was VERY badly damaged.  It
> clearly took a detour to someone's home, where it was damaged; even the battery
> was pried open with a screwdriver.
> 
> In such a situation, what do I do?  Do I let the buyer handle the insurance
> claim, or do I refund the money and pursue it myself?  If I pursue it, I would
> need the damaged eq shipped to me from CA, and who's to say that it wasn't
> damaged in the second shipment?  One could argue that since I upheld my part of
> the deal, he should handle things, but the buyer was very nice and prompt, so
> I want to make sure he's happy with my part of the deal.  
> 
> I have the insurance receipt and the shipping cost receipt with the clerk's
> name on it.  He has not asked for a refund, and he did say that he'd head to
> the USPS and ask what needs to be done.
> 
> What do you folks think?
> 
> Reagen
> 
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