[rescue] No Flame Bait..

[Francisco Javier Mesa-Martinez]

On Tue, 13 Aug 2002, Greg A. Woods wrote:

> 
> Indeed.  And people in this group should be congratulating Apple for
> repairing equipment instead of replacing it.  There may be more labour
> and delay involved, but ultimately it's probalby the better way to do
> things from all points of view.  You don't get (or even expect) a
> courtesy car for free when you take your generic consumer model in for
> repairs, even if you'd just driven it off the lot a few days earlier.
> Maybe if it were a top-end Mercedes G-glass that you'd just payed 100 Gs
> for, but not your dinky average 20G domestic.   (and you probably
> wouldn't get another G-class while yours is in the shop either)
> 

I disagree with this. If apple sells a computer that goes bad in a few
days of the purchase (i.e. # days < 1 month). Then apple (or any other
computer manufacturer for that manner) should replace the machine on the
spot, not "fix" it. Why? Computers are not like cars by a long shot, at
least cars do not depreciate as fast.

If I buy a machine and it breaks after a few hours of usage, and then I
have to wait a couple of weeks until apple or the manufacturer fixes it
(with the cost of my time to get the machine shipped, dealing with tech
support, receiving the machine, etc). So if I lose more than a month of
usage, then that machine will be cheaper by then... therefore I payed a
premium for the same machine that now is cheaper... plus I wasted my
time... plus wasted productivity... etc.

Apple machines carry a premium on their price, so apple needs to be more
careful about the quality of their product line. Specially at this point
in time.... they already have a few strikes against them.


Now.. when was the last time that solaris/sun rescue was actually
discussed in this list?

Cheers.