[rescue] [chris.perry at thales-tts.com: Problems with SunPC.]

[Bill Bradford]

Can anybody help this guy out?  Please email him directly.

Bill

----- Forwarded message from Chris Perry <chris.perry at thales-tts.com> -----

Date: Wed, 27 Feb 2002 08:27:14 +0000
From: Chris Perry <chris.perry at thales-tts.com>
To: sunhelp-admin at sunhelp.org
Subject: Problems with SunPC.

I'm having a problem with SunPC and I've tried the formal
communication channels to Sun over here in the UK and they have been
no help at all so I'm hoping that someone might be able to point me
in the right direction.

I work in the Customer Services Department of a company called
Thales Training & Simulation. We build Flight Simulators for
airlines all over the world. Back in 1994 we delivered a simulator
to a customer that included a Sun workstation. We were contracted to
carry out a Y2K update on the simulator, which we carried out,
installing SunOS 4.1.3 U1b on the computer.
When the dates were brought forward we then discovered that the
license had expired for SunPC, which was also being run on the
computer. We have sent loads of info to Sun in the UK but they claim
not to recognise the computer on which the software is installed so
cannot make any progress. Do you know if there is any way around
this? For your info the hardware and software details are as
follows: -

Hardware - Sun SPARC Station Model No 470 IPC 600-2575-06, the
number on the unit is 218M0575, which I believe is
the S/N. The Service Code is 4/40 (whatever that means).

Software - SunPC License Diskette-One User  SD107 P/N 702-3069-10.
SunPC CDROM Version 3.0 P/N 704-2823-10
Rev A.

When the customer tries to run SunPC he gets the following message:
-

Unable to checkout a license from the Sun Net License Server. Select
"Default" to start a demo version or Retry to try again.

When Default is selected the computer locks up and has to be
re-booted.

We cannot turn back the system clock to pre-2000 because the
customer will not accept this as a fix. Any ideas where I go from
here?

Best Regards,

Chris Perry

----- End forwarded message -----

-- 
Bill Bradford
mrbill at mrbill.net
Austin, TX