[rescue] Amazing customer service

[Kris Kirby]

On Sun, 30 Jun 2002, Stephen Worotynec wrote:
> The phone rings...it is a sysadmin at the DSL provider calling me to
> mention that he is seeing an incorrect password while tailing the RADIUS
> logs. So it is! Did I mention it's a Sunday afternoon, and that he called
> long distance, and that tomorrow is a national holiday here in Canada?
>
> Customer service for consumer level services often sucks, but sometimes it
> is flabbergastingly and proactively amazing! I am still in shock about
> this.

I suspect he was bored or scrabled due to a possible security issue.

--
Kris Kirby, KE4AHR          | TGIFreeBSD... 'Nuff said.
<kris at nospam.catonic.net>   | IM: KrisBSD | HSV, AL.
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"Fate, it seems, is not without a sense of irony."