[geeks] LTO tapes

[Sridhar Ayengar]

Charles Shannon Hendrix wrote:
>> I ordered two LTO1 tapes from Computer Giants.  They shipped me LTO2
>> tapes.  It took me three and a half weeks, two emails and three phone
>> calls to get an RMA from them, and the small print on the RMA says
>> they're going to charge me a 15% restocking fee for THEIR mistake.
>>
>> Anyone have two new LTO1 tapes lying around and want to trade them for
>> two brand-new Sony LTO2 tapes?  Be damned if I'll let these asshats take
>> more money out of my pocket to fix their own mistake.
> 
> Here is what I would do:
> 
> If I used a credit card, I would dispute the charges.  Credit company usually
> will at least put the money in escrow to force the other side to negotiate.
> I've done this several times to pressure vendors to do the right thing.

I can verify that this works in most cases.  It just doesn't work with 
the really bad sellers.

> If you used some other method, see if you can formally dispute the
> transaction.
> 
> The basic idea is to at the very least, make them lose too, which usually
> means they will deal with it.
> 
> Other than that, bitch at them and refuse to accept their answer.  Call the
> BBB in their area, and tell them you'll file a complaint with the local
> commerce or FTC office.

I can verify that even the worst offenders sit up and take notice when 
confronted with a threat to be beaten over the head with the FTC or the 
local TV news.  I've used the TV news threat more than once.

Peace...  Sridhar