[geeks] Awesome Technical Support

[Jonathan Patschke]

My experience with technical support (even pre-sales) over the past few
years has conditioned me to expect a pattern of questions receiving canned
answers until those questions are escalated to someone who gives me
incomplete or wrong information unless I have a paid support contract.

Granted, Coriolis Systems is a small company, but I was pleasantly
surprised to discover that interactions like this still happen:

   http://jonathan.celestrion.net/stuff/awesome-technical-support.html

-- 
Jonathan Patschke    |    "It is easier to build two chimneys than to
Elgin, TX            %     keep one in fuel."
USA                  |                            --Benjamin Franklin