[geeks] Awesome Technical Support

[Joshua Boyd]

On Mon, Jan 16, 2012 at 01:07:48PM -0600, Jonathan Patschke wrote:
> My experience with technical support (even pre-sales) over the past few
> years has conditioned me to expect a pattern of questions receiving canned
> answers until those questions are escalated to someone who gives me
> incomplete or wrong information unless I have a paid support contract.
>
> Granted, Coriolis Systems is a small company, but I was pleasantly
> surprised to discover that interactions like this still happen:
>
>   http://jonathan.celestrion.net/stuff/awesome-technical-support.html

That's impressive.